Wednesday, September 28, 2022
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A Day within the Lifetime of an Help Line Coach at The Normal

It’s no secret at The Normal that our folks make us potential. Every individual on our workforce performs a key position in serving to us obtain our targets whereas offering our prospects with glorious merchandise and repair. Sherita Kirkendoll is an Help Line Coach inside our Buyer Service Division and relies out of Hermitage, Tennessee. Sherita has been working with The Normal for six years. Right here’s a glance right into a day within the lifetime of Sherita.

Describe your job in a single or two sentences. As an Help Line Coach, my main accountability is to help inner and exterior callers with any questions they could have concerning insurance policies and buyer retention.

What does a typical workday appear to be to you? A typical day for me includes a couple of various things. I settle for any incoming calls, submit filings, and generate paperwork for a state submitting – which fluctuate relying on the state paperwork are filed. Moreover, I’m in a position to make coverage adjustments as wanted.

What do you get pleasure from most about your job? I actually get pleasure from serving to representatives study and develop. It’s actually rewarding to me to assist somebody and see them have that “ah ha” second – that second the place the proverbial lightbulb goes on, and so they perceive the rationale for the decision earlier than receiving help.

What do you love to do when you find yourself not working? Once I’m not working, my favourite factor to do is chill out and spend some high quality time with my household.

What drives you? My household is an enormous driver for me – I’m particularly pushed by a want to set a optimistic instance for my nephew and my son. It’s essential they know that there’s no restrict to what they will obtain of their lives – and I attempt to indicate them that actuality as greatest I can.

When you might give one piece of profession recommendation, what wouldn’t it be? My recommendation is to by no means be afraid of rejection within the skilled world. Don’t be afraid to listen to “no” in the case of making use of for a place it’s your decision – there’s all the time an alternative choice on the market, all the time one thing else you are able to do. And that choice might find yourself being higher than the primary one!

Thinking about a Profession at The Normal?

Come be a part of our rising workforce! At The Normal, our folks make us potential. We’re on the lookout for daring thinkers and passionate people who share our aim of bringing inexpensive, high quality insurance coverage to folks throughout the nation. Our imaginative and prescient influences how we ship on our guarantees to our prospects, our communities, and one another.

We take delight in providing high quality insurance coverage and offering distinctive service. By your invaluable expertise and abilities, you’ll be able to assist us proceed to form the insurance coverage trade – simply as we’ve been doing since 1963.

If this seems like your sort of alternative, we need to hear from you!

Discover our profession alternatives and study extra about working at The Normal.



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